Frequently Asked Questions

We offer a variety of gifting products, including personalised photo frames, engraved gifts, customised keepsakes and thoughtful gifts for birthdays, anniversaries, weddings and other special occasions.

Yes! Many of our products can be personalised with photos, names, messages and other custom details. Please check the product description or contact us for assistance.

For eligible personalised orders, we share a design preview through WhatsApp for your approval before production.

You can place your order directly through our website. For custom requirements or help with an order, please contact us through WhatsApp or our Contact Us page.

Available payment options may include prepaid payment and Cash on Delivery (COD), depending on the product and applicable order terms.

Certain products may require an advance payment of ₹100 even when COD is selected. Please check the applicable product and order terms before confirming your order.

Please contact us as soon as possible if you need to cancel an order. Once a personalised order has entered production, cancellation is not permitted.

Most confirmed orders are dispatched within 24 hours. In some cases, processing may take up to 48 hours. Delivery typically takes around 7 business days after dispatch. Remote locations or courier delays may require additional time, up to the applicable maximum stated in our Shipping Policy.

After dispatch, your tracking details or AWB number will be shared through an available channel, such as WhatsApp, SMS or email.

Please contact us with your order number so we can help you check the latest available tracking information.

Please contact us promptly with clear photos or a video of the product and its packaging. Eligible damaged or defective products may qualify for an exchange after review, according to our policy.

Personalised products are made to order. Refund eligibility depends on the circumstances and our published Refund Policy. Please review that policy for complete details about refunds, exchanges and return-to-origin orders.

For bulk gifting and customised requirements, contact us with your preferred products, quantity and expected delivery date. We will help you explore the available options.

Yes! You can order a gift for someone special. Please provide the correct recipient name, shipping address and contact details when placing your order.