Refund and Returns Policy

At Aapki Pasand Crafts, every product is custom-made and personalised specifically according to your requirements. Due to the personalised nature of our products, we generally do not accept returns or cancellations once an order has been processed for production.

When a Refund Applies

A refund will be issued if we are unable to fulfil and deliver your order due to an issue from our side.

Cancellation, RTO & Customer Refusal

Once a personalised order has been processed or dispatched, the order cannot normally be cancelled or returned simply due to a change of mind.

If an order is returned to us by the logistics partner due to customer unavailability, incorrect/incomplete address, repeated failed delivery attempts, refusal to accept the parcel, or any other reason attributable to the customer, the advance payment will not be refundable, as the product has been specially personalised and made for that order.

If the customer refuses delivery or independently sends the product back after dispatch/delivery, the advance payment will also not be refundable, except where the product is damaged, defective, incorrect, or materially different from what was ordered.

Damaged, Defective or Incorrect Product

If your product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us within 48 hours of delivery with clear photos and/or an unboxing video.

After verification, we will arrange a replacement/exchange or another appropriate resolution, as applicable.

Important Note for Personalised Products

Please carefully check and confirm all names, dates, photos, spellings, messages and other customisation details before placing your order. Once production has started, changes may not be possible.

Need Help?

For any refund, return, replacement or exchange-related query, please contact us:

Call/WhatsApp: +91 9027160056